Introduction
Last updated: 2025/03/04
Welcome to Vapeology (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa and other relevant laws.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, www.vapeology.co.za and purchase our products.
Information We Collect
Personal Information
We collect personal information that you provide when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer support
This May Include
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment Information (processed securely through third-party providers)
-
Date of Birth (for age verification, required by South African law)
Automatically Collected Information
When you visit our Site, we may automatically collect:
- IP Address
- Browser Type and Version
- Device Information
- Pages Visited & Time Spent on the Site
- Cookies and Tracking Technologies
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Verify age and comply with South African tobacco and vaping laws
- Provide customer support
- Improve our website and services
- Send order confirmations and updates
- Send marketing emails (with your consent)
- Detect and prevent fraud
Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Payment processors, shipping companies, and email service providers who help us operate our business.
- Legal Compliance: Government authorities if required by law (e.g., SARS, consumer protection agencies).
- Business Transfers: If we merge, sell, or restructure our business.
Cookies And Tracking Technologies
We use cookies to:
- Improve your shopping experience
- Remember your preferences
- Track website analytics
You can manage cookies in your browser settings.
Data Security And Storage
We take security seriously and use encryption and other safeguards to protect your personal data. However, no online platform is 100% secure, so we recommend using strong passwords and not sharing your account details.
Your Rights Under POPIA
Under POPIA, you have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing communications
- Object to data processing under certain circumstances
To exercise these rights, email us at (info@vapeology.co.za).
Third-Party Links
Our Site may contain links to external websites. We are not responsible for their privacy policies, so please review their policies before sharing personal data.
Age Restriction
In South Africa, it is illegal to sell vape products to individuals under 18. We use age verification tools to comply with these laws. If we discover that a minor has provided personal information, we will delete it immediately.
Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
User Comments and Submissions
By submitting any comments, suggestions, ideas, or other content (“comments/reviews”) to us—whether requested or voluntarily—you grant us the right to use, modify, publish, distribute, and translate them without restrictions. We are not obligated to keep submissions confidential, provide compensation, or respond to them.
We reserve the right to monitor, edit, or remove content that we deem unlawful, offensive, defamatory, obscene, or in violation of intellectual property rights or our Terms of Service. You agree that your submissions will not infringe on any third-party rights, contain harmful, unlawful, or malicious content, or introduce malware. Additionally, you must not misrepresent yourself, use false information, or impersonate others. You are solely responsible for the accuracy of your submissions, and we are not liable for any content posted by you or third parties.
Contact Us
If you have any questions about this Privacy Policy, contact us at:
- Email: info@vapeology.co.za